Privacy Policy

1. Who we are

SyncPath Pty Ltd (ABN 31 691 968 886) operates syncpath.com.au. We are committed to protecting your privacy in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. Information we collect

• Name, email address, phone number, and delivery address when you create an account or place an order
• Payment method details (processed and stored by Stripe — we never see your full card number)
• Browse and purchase history on our website
• Device and usage information via Google Analytics (only with your consent)

3. How we use your information

• To process and fulfil your orders and send shipping updates
• To manage your account and customer support
• To send transactional emails (order confirmation, shipping, invoices)
• To improve our website and services via analytics (with consent)
• To meet legal and regulatory obligations

4. Disclosure of information

We share your information only where necessary:

• Stripe — payment processing
• Microsoft Azure — cloud infrastructure (data stored in Australia East region)
• Mailgun — transactional email delivery
• Xero — accounting and invoicing (future phase)

5. Your rights

You may request access to, correction of, or deletion of your personal information by contacting us. We will respond within 30 days.

6. Security

We use HTTPS, HttpOnly session cookies, and Azure-managed encryption at rest to protect your data. Passwords are never stored — authentication is handled by Azure AD B2C.

7. Contact

Privacy Officer: accounts@syncpath.com.au